ek44 Responsible Gaming

Our Commitment to Safe Play

At ek44, gambling is entertainment — not a strategy for income. We believe every player in Bangladesh deserves clear tools to stay in control, and we take that responsibility seriously. Our platform is built so that setting a limit is as easy as placing a bet.

ek44 responsible gaming policy applies to every account, from casual slots players to regular cricket bettors. The measures below are always available, always free to use, and take effect immediately once you apply them.

Age Policy: Adults Only

ek44 accepts players aged 18 and above only. This is a strict rule with no exceptions. When you create an account, you confirm that you meet this requirement.

During KYC verification — required before your first withdrawal — ek44 checks your National ID Card (NID), Passport, or Driving Licence to confirm your age. Accounts found to belong to under-18 players are closed immediately, all balances are voided, and any winnings are forfeited under our Terms & Conditions.

Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It can start with small habit shifts that are easy to miss. Common signs include:

• Spending more than you planned, or chasing losses to try to "win back" money.
• Borrowing money or delaying bills to fund gambling sessions.
• Feeling anxious or irritable when you cannot log in or place a bet.
• Hiding your gambling activity from family members or close friends.
• Thinking about ek44 games constantly, even during work or study.
• Using gambling as a way to cope with stress, loneliness, or low mood.
• Feeling guilty or ashamed after a session, yet returning again the next day.

Recognising one or more of these signs is not a reason for shame. It is a signal to act — and ek44 makes acting straightforward.

Self-Assessment: Take a Moment

Before adjusting your limits, it helps to be honest with yourself. Answer the questions below privately:

1. Have you spent more than ৳2,000 in a single day without planning to?
2. Have you logged in to ek44 to escape a difficult emotion rather than for fun?
3. Have you neglected family time, meals, or sleep because of gambling sessions?
4. Have you used bKash or Nagad transfers from an emergency fund to deposit?
5. Have you felt you needed to increase your stake to get the same thrill?

If you answered yes to two or more questions, we strongly recommend setting a deposit limit or cooling-off period today. If you answered yes to four or more, consider self-exclusion and speaking with a counsellor.

Account Controls and Limit Tools

ek44 provides the following account controls. All are accessible from your account settings or via our 24/7 Live Chat. Changes that increase a limit take 48 hours to activate (cooling period); changes that decrease a limit take effect immediately.

The minimum deposit at ek44 is ৳200. Setting a weekly deposit limit of ৳200–৳1,000 is a practical starting point for casual players who want to keep gambling within a clear entertainment budget.

Self-Exclusion: How It Works

Self-exclusion is for players who want a longer break — from one month up to five years or permanently. During self-exclusion:

• Your account is fully suspended. You cannot log in or reset the suspension yourself.
• All pending bonuses, including any first-deposit or reload bonus, are cancelled.
• Any verified balance above the minimum withdrawal (৳1,100) is returned to your registered bKash or Nagad number within seven business days.
• ek44 removes your account from all promotional emails and push notifications.

How to request self-exclusion

Contact ek44's 24/7 Live Chat and state: "I would like to self-exclude for [duration]." Our agent will verify your identity, confirm the period, and suspend the account within one hour. You will receive an SMS confirmation to your registered mobile number.

Protecting Children and Minors

If you share a device or mobile phone with family members, take these steps to prevent under-18 access to ek44:

• Log out of your ek44 account after every session. Never save your password on a shared device.
• Use your phone's built-in screen time or parental control features to block gambling websites for child profiles.
• Keep your bKash or Nagad PIN separate from your ek44 password.
• If you suspect a minor has accessed your account, contact Live Chat immediately. ek44 will freeze the account, investigate, and reverse any transactions made by the minor.

ek44 also uses age-verification checks during KYC. Any account where a minor is detected is permanently closed, regardless of balance or activity history.

External Support Organisations

ek44 encourages anyone experiencing gambling-related difficulty to reach out to independent counselling services. The following organisations offer free, confidential support:

These organisations are independent from ek44. Using their services does not affect your account status unless you choose to request self-exclusion separately through ek44 Live Chat.

Contact ek44 Support

Our responsible gaming team is available through the same 24/7 Live Chat as general support. You do not need to open a ticket or wait for a callback. When you open Live Chat, simply say you are reaching out about responsible gaming — your query is prioritised and routed to a trained agent.

What our agents can help with

• Setting or adjusting any of the account controls listed in this page.
• Starting a cooling-off period or formal self-exclusion right away.
• Answering questions about your deposit and loss history.
• Directing you to the external organisations listed above.
• Investigating suspected underage access on a shared account.