ek44 Withdrawal & KYC Guide
By the end of this guide you will know exactly how to submit a withdrawal request on ek44, pass the one-time KYC check, and understand what happens if a request is delayed.
Withdrawal Limits & Processing Times
Before you request a payout, check these figures. Staying within the daily cap and meeting the minimum will prevent automatic rejections.
| Rule | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | ৳1,100 | Requests below this are blocked automatically |
| Maximum per day | ৳125,000 | Resets at midnight (UTC+06) |
| Standard processing | ~26 minutes | After approval; bKash/Nagad are fastest |
| First-ever withdrawal | Up to 2 hours | Includes manual KYC review |
| KYC document review | Up to 6 hours | One-time check; subsequent withdrawals faster |
VIP members have higher daily limits. Platinum members, for example, can withdraw up to ৳300,000 per day. See the Bonus & VIP page for full tier details.
How to Submit a Withdrawal Request
The process takes about two minutes once your account is verified. Follow these steps in order.
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1
Log in to your ek44 account
Go to ek44 Login or open the ek44 App. Use your registered mobile number and password. If you have two-factor authentication enabled, enter the OTP sent to your phone.
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2
Open the Withdrawal section
Tap your account icon (top right), then select Withdraw from the dropdown menu. On the app, it is in the main wallet panel.
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3
Choose your payment method
Select bKash, Nagad, Rocket, or Bank Transfer. The receiving account number must match the name on your ek44 profile. ek44 does not send funds to third-party accounts.
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4
Enter the amount
Type how much you want to withdraw. The minimum is ৳1,100 and the daily maximum is ৳125,000. Your available balance and any active bonus wagering requirements are shown on the same screen.
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5
Confirm and wait for approval
Review the details, then tap Confirm Withdrawal. ek44 processes standard requests within about 26 minutes. You will receive an SMS once the funds are sent. Your first withdrawal may take up to 2 hours because it triggers the KYC check.
Payment Methods: Speed & Minimums
ek44 supports four withdrawal channels for players in Bangladesh. All operate in BDT and do not charge a platform fee on the ek44 side.
| Method | Min Withdrawal | Typical Speed | Notes |
|---|---|---|---|
| bKash | ৳1,100 | ~26 min | Most popular; instant to bKash wallet |
| Nagad | ৳1,100 | ~26 min | Direct to Nagad wallet; widely available |
| Rocket | ৳1,100 | ~26 min | DBBL mobile banking; check account limits |
| Bank Transfer | ৳1,100 | ~26 min (up to 2 hrs first time) | Must match your verified bank account name |
The receiving account must be registered in your own name. Using someone else's bKash or Nagad number will cause your request to be held for manual review.
KYC Verification: What ek44 Requires
KYC (Know Your Customer) is a one-time identity check. ek44 requires it before your first withdrawal. Once approved, you will not need to submit documents again unless your account details change significantly.
You need to submit one of the following government-issued documents:
In addition to the document, ek44 may ask for a selfie holding your ID next to your face, so the name and photo match. This is standard practice for licensed platforms operating in Bangladesh.
Why ek44 runs KYC
Verification protects your funds and prevents someone else from withdrawing from your account. It also ensures payouts go to the correct person. The process is straightforward and your data is handled securely — see the Privacy Policy for details.
Complete Your KYC: Step by Step
Start this process before you make your first withdrawal request to avoid delays.
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1
Go to Account Verification
Log in to ek44, tap your profile icon, then select Verify Account or KYC. The option is also shown as a prompt on your first withdrawal attempt.
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2
Select document type
Choose National ID Card, Passport, or Driving Licence from the dropdown. Pick the document you have on hand with a clear photo and your full name visible.
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3
Upload front and back images
Take photos of both sides of your document in good lighting. The ek44 app lets you use your phone camera directly. File formats accepted: JPG, PNG, PDF up to 10 MB.
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4
Submit and wait for review
ek44's verification team reviews submissions within 6 hours. You will get a notification once your identity is confirmed. Most reviews finish well within that window during business hours.
Photo Requirements: Get It Right the First Time
Poor-quality document photos are the single most common reason KYC reviews take longer than expected. Use these tips to get approved on the first attempt.
Why Withdrawals Get Declined — and What to Do
A declined request does not mean your funds are lost. Each reason has a clear fix. Check the table below, resolve the issue, then resubmit.
| Reason for Decline | How to Fix It |
|---|---|
| Amount below ৳1,100 | Increase the amount to at least ৳1,100 and resubmit. Accumulate more balance before requesting if needed. |
| Amount exceeds ৳125,000 daily cap | Split the amount across two days. The cap resets at midnight (UTC+06). Platinum VIPs have a higher cap (৳300,000). |
| KYC not completed | Go to Account Verification and upload your documents. Approval takes up to 6 hours. Submit the withdrawal again after confirmation. |
| Receiving account name mismatch | The bKash, Nagad, or bank account must be registered to your name as it appears on your ek44 account. Contact Live Chat to update account details if needed. |
| Active bonus wagering not met | Bonuses carry a 6× wagering requirement before the bonus portion can be withdrawn. Check your bonus status in the account panel. You may forfeit the bonus and withdraw your deposit separately. |
| Suspicious activity flag | ek44's fraud system may hold a request for manual review. This is rare for normal gameplay. Contact 24/7 Live Chat with your account details to resolve quickly. |
If your request sits in "pending" for more than 2 hours without a status update, open Live Chat. The support team is available 24/7 and can check your request status immediately.
Your First ek44 Withdrawal: a Realistic Timeline
First-time withdrawals involve an extra step. Here is what the full process looks like from start to funds in your bKash wallet.
| Stage | What Happens | Time Required |
|---|---|---|
| Submit KYC documents | Upload NID / Passport / Driving Licence via account panel | 2–5 minutes your time |
| ek44 KYC review | Identity team checks document clarity and name match | Up to 6 hours |
| Submit withdrawal request | Choose method, enter amount, confirm | 1–2 minutes your time |
| ek44 processes payout | Finance team approves and sends to your mobile wallet | Up to 2 hours |
| Funds arrive | bKash / Nagad / Rocket / Bank confirms receipt | Instant after send |
Submit your KYC documents as soon as you create your ek44 account — even before you deposit. That way the verification is already done by the time you want to withdraw.