ek44 Frequently Asked Questions

Go to ek44 Register and fill in your name, mobile number, and a password. The whole process takes under two minutes. You must be at least 18 years old and located in Bangladesh to register. One account per person — ek44 does not permit multiple accounts for the same player.

ek44 accepts any one of the following for identity verification (KYC):

• National ID Card (NID)
• Passport
• Driving Licence

Upload a clear photo of the document from your account settings. KYC review typically completes within 6 hours. You need to finish verification before you can make your first withdrawal.

Yes. Contact the ek44 support team via 24/7 Live Chat and request a mobile number update. For security, the team will ask you to confirm your identity before making any changes to the account.

On the ek44 Login page, tap "Forgot Password" and enter your registered mobile number. You will receive a one-time code by SMS. Enter the code, set a new password, and you are back in. If the SMS does not arrive within two minutes, check that your number is correct and try again, or contact Live Chat.

Accounts are temporarily locked after several consecutive failed login attempts. Wait 15 minutes and try again, or use the password reset flow described above. If the account remains locked, reach out to 24/7 Live Chat with your registered mobile number and ek44 will unlock it after verifying your identity.

ek44 supports four methods for players in Bangladesh:

• bKash — most popular for instant top-ups
• Nagad — fast mobile wallet option
• Rocket — Dutch-Bangla mobile banking
• Bank Transfer — for larger amounts

No international cards or crypto are accepted at this time.

The minimum deposit at ek44 is ৳200. There is no maximum single deposit limit, but daily limits may apply depending on the payment method you use. Funds from bKash, Nagad, and Rocket normally arrive in your ek44 balance within 5 minutes.

Mobile wallet deposits (bKash, Nagad, Rocket) settle within 5 minutes in almost all cases. If your deposit is still pending after 15 minutes, take a screenshot of the transaction confirmation from your wallet app and send it to Live Chat. The support team can check the transaction manually and credit your account.

The minimum withdrawal amount is ৳1,100. The maximum you can withdraw in a single day is ৳125,000. If you hold a Platinum VIP tier, your personal account manager can discuss higher limits on a case-by-case basis.

Common reasons for a declined withdrawal at ek44:

• KYC verification is not yet complete.
• The withdrawal amount is below ৳1,100.
• Your active bonus has an unmet wagering requirement (×6 turnover).
• The daily limit of ৳125,000 has already been reached.
• The payment details you entered do not match the account on file.

If none of these apply, contact Live Chat and share your transaction reference number.

New ek44 players receive a 125% bonus on their first deposit, up to a maximum of ৳17,000. For example, deposit ৳4,000 and your account is credited with an extra ৳5,000 in bonus funds — giving you ৳9,000 to play with. The bonus carries a ×6 wagering requirement: you need to wager the bonus amount six times before you can withdraw the resulting winnings. The bonus expires after 7 days if the wagering requirement is not met.

All active ek44 players receive a 1.4% daily cashback on net losses. The cashback is calculated at midnight (UTC+06) and credited to your account the following morning. No opt-in is needed — it applies automatically. Higher VIP tiers earn a slightly increased cashback rate: Silver 1.5%, Gold 1.6%, Platinum 1.7%.

Share your unique referral link with a friend. When they register through your link and make their first deposit, ek44 credits ৳225 to your account. There is no cap on how many friends you can refer. The referred player must complete KYC and their first deposit before the referral reward is released.

ek44 offers more than 3,900 titles across slots, live casino, crash games, fishing games, sports betting, and lottery. Game providers include Spribe, Habanero, Ezugi, CQ9, and Red Tiger. Live casino tables stream in real time with human dealers for games like blackjack and roulette. Crash games such as Aviator are available around the clock.

RTP stands for Return to Player. It is the theoretical percentage of all wagered money that a game pays back to players over a large number of rounds. A game with an RTP of 96.4% returns ৳96.40 for every ৳100 wagered on average over time. ek44 displays the RTP for every game in its lobby so you can make an informed choice before you start playing.

Visit the ek44 App page and tap "Download APK". The APK file is 32 MB and requires Android 6.0 or higher. Because it is not distributed through the Google Play Store, you need to allow installation from unknown sources in your phone settings before installing. The current version is 3.2.17, last updated 10 November 2026, and it is free to download.

ek44 provides deposit limits, session time reminders, and a self-exclusion option. You can set daily, weekly, or monthly deposit caps from your account settings at any time. If you feel that your gambling is becoming a problem, you can request a temporary cooling-off period or a permanent self-exclusion through Live Chat. Visit our Responsible Gaming page for detailed guidance and external helpline links.

Contact ek44 Live Chat immediately. The team can place a hold on the account while the situation is reviewed. ek44 applies strict age verification during KYC and reserves the right to close any account found to be operated by a person under 18. Never share your login credentials with anyone, including family members.